Is there a minimum purchase amount for USDS?
There is no minimum purchase amount for USDS.
Are there any fees for purchasing USDS?
Stably charges no fees for USDS purchases. Your bank might charge you a wire transfer fee. For more details on fees, please see our fee schedule.
When can I purchase USDS?
USDS purchases requests are available 24/7, but your StableUSD will not be minted until we receive confirmation from our regulated third-party trustee, Prime Trust, that they have received your wire. Prime Trust's operating hours are from Monday to Friday (more timing details below), excluding holidays observed by the Federal Reserve System.
How long will my USDS purchase take?
We cannot initiate the minting of new USDS tokens until our regulated third-party trustee receives your wire transfer in their escrow account. Your wire transfer will be subject to your bank’s wire transfer timelines. Prime Trust receives wire transfers between 9am and 5pm ET on business days.
I am unable to add a message with my reference number when I send a wire, what can I do?
If you are not able to add a message to your wire transfer, we will not be able to attribute your funds to you and we will not mint USDS to send. Please open a ticket with the Stably team so we can properly attribute your funds to you if you sent a wire without a message.
I made a typo in my reference number, what will happen?
If you made a typo in the reference number you sent along with your wire transfer, we will not be able to attribute your funds to you and we will not mint USDS to send. Please open a ticket with the Stably team so we can properly attribute your funds to you.
How can I see the status of the USDS I purchased?
Once initiated, the purchase should show up in your transaction history with its status. If it is "Pending", we are most likely still waiting to receive your wire.
The transaction will be marked "Complete" once the USDS is in your provided Ethereum address.
Are there any additional fees for receiving the USDS I purchased?
No, you do not have to pay for the gas costs funding the transaction on the Ethereum network. Our fees are outlined here.
What happens if I provided the wrong Ethereum address to receive my USDS?
Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. Because of this, it is essential to exercise caution when specifying your ERC-20 wallet. It is always recommended that you double-check that the address you are sending to exactly matches the address of the recipient address you want USDS sent to.
What happens if I lose access to an Ethereum address where I hold USDS?
Users accept all consequences of sending USDS to an Ethereum address they provide. Once you send USDS to an address, you accept the risk that you may lose access to your USDS indefinitely.
Can I edit or remove Ethereum withdrawal addresses that I add to my account?
Visit https://usds.stably.io/profile and select the Ethereum address you want to edit. You can either change the nickname or delete it.